Refund Policy

Last updated: April 2026

We want you to be happy with your purchase. Because Preset Base sells digital products (Lightroom presets and related files), the policy below balances customer satisfaction with the realities of instantly-delivered digital goods.

14-day satisfaction guarantee

You may request a full refund within 14 days of your purchase, for any reason — no need to justify your decision. To qualify, the only requirement is that you have not redistributed, shared, or attempted to resell the preset files.

Technical issues

If you encounter a technical problem with a product (corrupt files, install failure, missing assets), please contact us first — we will replace the files at no cost. If we cannot resolve the issue, you are entitled to a full refund regardless of the 14-day window.

Compatibility

Please verify your Lightroom version before purchase. We officially support:

• Lightroom Classic 7.3 or newer
• Lightroom CC (Cloud) 1.4 or newer
• Lightroom Mobile (free + premium) on iOS and Android

We cannot offer refunds for incompatibility with unsupported software (Photoshop alone, third-party RAW editors, or modified Lightroom versions).

How to request a refund

Please use our contact form with your order number and a brief note. Refunds typically process within 3–7 business days back to the original payment method.

Chargebacks

If you have any concern with a charge, please reach out to us first — we resolve almost every issue within 24 hours. Initiating a chargeback before contacting us bypasses our refund process and forces a longer dispute resolution through your card issuer.